Terms and Conditions
- The original purchaser of the ticket(s) must be present at the time of redemption and will be required to have photographic ID (a valid passport or drivers license) and the bank card they made the purchase with. All events are 18+ refunds will not be given if you are refused entry for no ID or any other reason such as but not limited to being too intoxicated or under the indulgence of illegal substances.
- Tickets cannot be exchanged, transferred or refunded after purchase unless the event is cancelled or postponed.
- All payment transactions are processed through Stripe, T & J Leisure LTD has no access to payment card transactions or details.
- Check your tickets when you receive them. Keep them in a safe place. T & J Leisure LTD may not be able to replace lost or stolen tickets. You may be limited to a number of tickets for each event. We may cancel tickets purchased in breach of any such limit without prior notice.
- All Tickets purchased by you must be for personal use. If any re-sale (or attempted re-sale) of tickets is made in contravention of any law or our policies we may cancel such tickets. You are not permitted to combine a ticket with any hospitality, travel or accommodation service, merchandise and/or any other such package.
- You may not use Tickets for advertising or promotional purposes or as competition prizes. T & J Leisure LTD aims to dispatch or email tickets/Items as soon as possible, but cannot guarantee delivery dates. It is your responsibility to ensure that we have your correct address/email.
- T & J Leisure LTD reserves the right to cancel bookings which it reasonably believes to have been made fraudulently.
- You should check whether an event has been cancelled and the date and time of any rearranged event. We cannot guarantee that you will be informed of cancellation before the time of the event, If an event is cancelled we will refund you the full face value. We want to ensure we are offering our customers the best possible service and feel by offering a fair refund policy option we are providing a better service to all. Refunds are normally issued within 7 working days of cancellation or on receipt of tickets if they have had to be returned to us. Once the refund has been processed you will see the credit on your statement within 7-10 working days. If your event is rescheduled, you will be entitled to attend the new date or you will be offered a refund for the full face value and any unused delivery. You should retain your tickets to the cancelled event, T & J Leisure LTD will not be liable for any other costs in relation to attending the event for items such as travel, accommodation and other related costs. Your statutory rights are not affected.
- Tickets are sold subject to the right to alter or vary an event programme without being obliged to refund monies or exchange tickets. You must present your Ticket at the venue on the day of event. Entry will not be granted without a genuine ticket. A ticket only guarantees you entry if you comply with the regulations at the event including as to time of admission, standards of behaviour and health and safety.
- T & J Leisure LTD accept no responsibility for your personal property.